Frequently Asked Questions

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Find answers to common questions about Evenlight's event planning and equipment rental platform

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General Questions

Evenlight is East Africa's premier event planning and equipment rental platform. We connect event organizers with vendors, decorators, and equipment providers to create memorable events. Our platform makes it easy to plan, book, and manage everything you need for weddings, corporate events, parties, and more.
Simply browse our platform for equipment, decorators, and services for your event. Add items to your cart or wishlist, book services, and manage everything through your dashboard. We handle the logistics so you can focus on creating amazing events.
We currently operate in Kenya, Tanzania, Uganda, and Rwanda, with plans to expand to other East African countries. Our network of vendors spans major cities and towns in these regions.

Event Planning

You can plan any type of event including weddings, birthday parties, corporate events, conferences, concerts, religious ceremonies, graduations, and more. Our platform is flexible enough to accommodate events of all sizes and types.
Browse our service providers, compare prices and reviews, then select the services you need. You can book decorators, caterers, photographers, DJs, and other service providers directly through our platform. Payment is secure and you'll receive instant confirmation.
Absolutely! You can mix and match equipment, services, and vendors to create the perfect package for your event. Our platform allows you to customize every aspect of your event planning.

Equipment Rental

We offer a wide range of event equipment including tents, chairs, tables, sound systems, lighting, decorations, stages, dance floors, catering equipment, and much more. All equipment is professionally maintained and available for various event sizes.
When you rent equipment, you can choose delivery options during checkout. We offer delivery to your event venue, setup services, and pickup after your event. Delivery fees vary based on location and equipment size.
All rentals include basic insurance coverage. If equipment is damaged during your event, please report it immediately. Additional charges may apply for significant damage. We recommend handling equipment with care and following usage guidelines.

Payment & Pricing

We accept various payment methods including credit/debit cards, mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfers, and cash on delivery for certain services. All transactions are secure and encrypted.
Refund policies vary by vendor and service type. Generally, you can cancel bookings up to 48 hours before the event for a full refund. Cancellations within 48 hours may incur a fee. Equipment rentals have different policies based on rental duration.
No hidden fees! The price you see is the price you pay. We clearly display all costs including service fees, delivery charges, and taxes before you complete your booking. Transparency is important to us.

Still have questions?

Our support team is here to help you with any questions about our platform

Email Support

Get help via email

support@evenlight.co

Phone Support

Mon-Fri, 9AM-6PM

+254 700 123 456

Live Chat

Chat with our team

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